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CX Myth-busting for leaders (by Monetize.CX)
Peter Kmosko
26 episodes
4 days ago
Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.
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Business
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All content for CX Myth-busting for leaders (by Monetize.CX) is the property of Peter Kmosko and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.
Show more...
Business
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S03E06 - CX Myth #5: "All customers are created equal."
CX Myth-busting for leaders (by Monetize.CX)
8 minutes 57 seconds
6 months ago
S03E06 - CX Myth #5: "All customers are created equal."

Link to the Linkedin newsletter version: (1) LinkedIn

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This one’s my evergreen. In most companies I’ve operated in, a recurring challenge was segmenting the customer base for customer service, experience, and growth.


And despite good intentions, companies still aim to provide equal service to everyone.

 

But here’s the truth: All customers are NOT created equal.

How come? Let´s unfold in this episode!

CX Myth-busting for leaders (by Monetize.CX)
Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.