S03E01 - CX Myth-Busting Intro: what it will be about?

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CX Myth-busting for leaders (by Monetize.CX)

Peter Kmosko

26 episodes

3 days ago

Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.

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Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.

Show more...

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S03E01 - CX Myth-Busting Intro: what it will be about?

CX Myth-busting for leaders (by Monetize.CX)

3 minutes 10 seconds

7 months ago

S03E01 - CX Myth-Busting Intro: what it will be about?

Link to the LinkedIn newsletter with more, visual content here: CX Myth-Busting for Leaders | LinkedIn

Welcome, my name is Peter Kmosko and 🔥 let’s start uncovering CX Myths! 🔥

Why myth-busting?

My journey often begins with overcoming endless misconceptions—from companies assuming CX is merely customer service to those who believe loyalty is driven purely by price.

This mindset is widespread in the market—some get it right, but many repeat the same mistakes, failing to recognize the true value of customer centricity.

That’s why I decided to share and educate by launching this podcast and LinkedIn newsletter series —Welcome to CX Myths Busting for Leaders —where I expose the biggest CX misconceptions that are frequently falsely stated, acted upon, and lived in organizations today

In every episode, I summarize real-world examples, data-driven insights, and actionable strategies to help you master CX, innovation, and leadership.

I wish there would be more clever, monetized approach to customer experience among organizations. By not repeating the mistakes that are so believed, but so false.

So let´s start!