The Bi-weekly Podcast for CX Leaders. To learn all things Customer Experience Management and leadership. To gain practical tips to deliver true results by spicing up your leadership. Hosted by the experience CX leader who has the stars and scars when it comes to our profession, the speaker and educator in the Blue Dress: Nienke Bloem
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The Bi-weekly Podcast for CX Leaders. To learn all things Customer Experience Management and leadership. To gain practical tips to deliver true results by spicing up your leadership. Hosted by the experience CX leader who has the stars and scars when it comes to our profession, the speaker and educator in the Blue Dress: Nienke Bloem
#59 Why every CX Leader needs a CX Strategy on a page
CX Leadership Talks
34 minutes 48 seconds
2 months ago
#59 Why every CX Leader needs a CX Strategy on a page
Too many CX strategies are either far too complex… or don’t exist at all. That’s why in this episode, your host Nienke Bloem, CX educator and speaker, takes you on a journey into one of the most powerful tools you can have as a CX leader: your Strategy on a Page (SOAP).
Your Strategy on a Page is the bridge between vision and execution. Without it, your CX story risks staying a dream. With it, you have a clear, shareable, actionable plan that guides your team and inspires your organization.
In this episode, you’ll learn:✅ Why SOAP is the third essential element of your CX Story.✅ The 5 research-backed advantages of having a one-page strategy.✅ Real examples of SOAP setups, from 2 pillars to 5 must-win battles.✅ 10 possible elements you can include in your own SOAP.✅ A challenge: how to make sure your strategy drives direct customer impact, not just internal alignment.
You’ll also hear stories from Nienke’s own leadership journey and client cases that bring SOAP to life, plus practical tips to make your strategy visual, memorable, and usable every single day.
Timestamped overview:00:00 Podcast introduction05:05 Webinar announcement09:39 Executive strategy and CX alignment13:19 Strategic execution through visual simplicity16:02 Clarity drives action20:04 DIY CX Story framework22:36 Building customer-centric mindsets27:20 Strategic vision through self-thinking30:17 Visualize your strategic path31:20 Strategy as bridge to successFree learning opportunity:Want to create your own Strategy on a Page? Join one of Nienke’s upcoming Strategy on a Page webinars:
English: Friday, October 3 at 10:00 AM (Amsterdam time)
Dutch: Monday, October 6 at 12:00 noon (Amsterdam time)
Both sessions will be recorded, but attending live gives you the chance to ask your own questions and interact. Plus, if you attend live, you’ll get a practical AI prompt so you can start building your SOAP right away.
👉 Register here
CX Leadership Talks
The Bi-weekly Podcast for CX Leaders. To learn all things Customer Experience Management and leadership. To gain practical tips to deliver true results by spicing up your leadership. Hosted by the experience CX leader who has the stars and scars when it comes to our profession, the speaker and educator in the Blue Dress: Nienke Bloem
