CX Insider - Customer experience leaders sharing insights and ideas for customer service success
ACF Technologies
134 episodes
1 week ago
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.
At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.
If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.
At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.
If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
Brand activation using innovation centres W/ Ian Toal (Oscar Mayer)
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
41 minutes
1 week ago
Brand activation using innovation centres W/ Ian Toal (Oscar Mayer)
What does it take to reinvent food innovation? 🍴In this episode of CX Insider, we sit down with Ian Toll, CEO of Oscar Mayer UK, to uncover the story behind the Gastro Hub — a fully choreographed innovation centre built to transform how ideas in the food industry are created, tested, and brought to life.
Ian shares his journey from leading global restaurant chains to pioneering immersive innovation at Oscar Mayer. Discover how choreography, sensory experiences, and collaboration are redefining how the food manufacturing industry innovates.
This episode is a masterclass in creativity, leadership, and customer experience — for anyone passionate about innovation that actually tastes different.
🎧 Brought to you by EME Worldwide — experts in brand and experience design.
00:00 – Welcome to CX Insider00:31 – Introducing Ian Toll, CEO of Oscar Mayer UK00:52 – Ian’s 38-year career journey in food and drink01:38 – The transformation of Oscar Mayer UK03:00 – What is the Gastro Hub and how did it begin?05:18 – From idea to innovation: designing the perfect hub06:23 – The six chapters of the Gastro Hub experience07:09 – Inside Mission Control: setting the stage for innovation09:00 – Sensory insights and customer testing10:48 – Rethinking packaging and sustainability13:35 – How immersive environments spark creativity14:24 – What clients gain from the Gastro Hub experience16:53 – The power of choreography in innovation18:05 – Designing every detail: from carpets to antiques20:14 – The difference between a showroom and an innovation centre21:25 – Empowering teams through creativity and collaboration22:53 – Why sensory engagement matters25:37 – The post-Covid innovation culture27:00 – Building purpose-driven experiences for the future29:05 – Making Wrexham the UK’s hub of food innovation30:12 – Collaboration and creative problem-solving32:42 – Building the Gastro Hub in just 13 weeks34:21 – Merging tech, design, and human experience35:11 – Final thoughts and key takeaways
🔗 Listen or Watch:
📺 YouTube: https://youtu.be/HI4sc5a0nqo
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.
At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.
If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
