CX Insider - Customer experience leaders sharing insights and ideas for customer service success
ACF Technologies
134 episodes
2 weeks ago
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.
At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.
If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.
At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.
If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
"a placement students' bible" - W / Elysia Filaitis (CX Insider Podcast
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
36 minutes
3 months ago
"a placement students' bible" - W / Elysia Filaitis (CX Insider Podcast
In this episode, we flip the mic as Elysia—our Marketing Executive, podcast editor, and host—sits on the other side of the sofa to reflect on her transformative placement year. From navigating a tough recruitment process to running a podcast solo, Elysia shares honest insights, valuable tips, and the lessons that shaped her journey.
Content:
00:00 – “Don’t wait for opportunities” – Elysia core mindset01:18 – Starting the placement year & studying at Loughborough02:40 – How she found her placement using LinkedIn and Bright Network05:10 – Recruitment tips: video submissions, interviews & the STAR method08:41 – What employers really look for: enthusiasm, innovation, knowledge13:43 – Biggest adjustments from uni to working life20:27 – How university (societies & modules) prepared her for the role25:41 – A typical day as a podcast host & marketing intern27:21 – Projects she’s proud of: rebranding thumbnails & email campaigns31:59 – Final advice: take initiative, make connections, and ask questions
CX Insider - Customer experience leaders sharing insights and ideas for customer service success
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.
At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.
If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
