What do businesses of all sizes value the most? Growth. But how do you grow in today’s rapidly changing environment? CX Conversations is a business, marketing, and customer experience podcast packed with stories showcasing how modern businesses are using customer experience to drive revenue and create life-long connections. Tune in to hear the success stories of the brands you love, and draw practical knowledge from experts making strides across industries. Hosted and produced by Kustomer.
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What do businesses of all sizes value the most? Growth. But how do you grow in today’s rapidly changing environment? CX Conversations is a business, marketing, and customer experience podcast packed with stories showcasing how modern businesses are using customer experience to drive revenue and create life-long connections. Tune in to hear the success stories of the brands you love, and draw practical knowledge from experts making strides across industries. Hosted and produced by Kustomer.
Powering CRM Omnichannel Customer Support In the Future | What Companies Can Do to Transition
CX Conversations
14 minutes
3 years ago
Powering CRM Omnichannel Customer Support In the Future | What Companies Can Do to Transition
Today we’re going to talk about how exactly a CRM will power omnichannel customer support in the future. Companies that are really achieving success are building an omnichannel customer experience and they’re not doing it empty handed. They’re utilizing the most impactful technology solutions to steer their customer service in support with a CRM capability. I give some advice on what companies can do to make the transition to a more omnichannel support model.
True Omnichannel support 1:03 What is omnichannel support? 3:13 Making the transition 4:57 Remote work 9:16
“True omnichannel support ensures seamless transition and consistent experiences from one channel to the next. I think companies providing effective omnichannel support are collecting and harnessing information gained through each and every action. That’s different than just talking on a couple of different channels.” 1:03
CX Conversations
What do businesses of all sizes value the most? Growth. But how do you grow in today’s rapidly changing environment? CX Conversations is a business, marketing, and customer experience podcast packed with stories showcasing how modern businesses are using customer experience to drive revenue and create life-long connections. Tune in to hear the success stories of the brands you love, and draw practical knowledge from experts making strides across industries. Hosted and produced by Kustomer.
