eCommerce growth happens only if the company nails all the customer lifecycle phases, from Acquisition to Conversion, and then to Retention.
Valentin Radu & his guests will share how to nail Customer Value Optimization:
A-level experts, professors, book authors, and practitioners will help eCommerce and retailers level up their game by understanding how to improve the Customer Lifetime Value
All content for CVO Live by Omniconvert Podcast is the property of Valentin Radu and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
eCommerce growth happens only if the company nails all the customer lifecycle phases, from Acquisition to Conversion, and then to Retention.
Valentin Radu & his guests will share how to nail Customer Value Optimization:
A-level experts, professors, book authors, and practitioners will help eCommerce and retailers level up their game by understanding how to improve the Customer Lifetime Value
CVO Live with Valentin Radu and Vinny O’Brien - Customer-Centricity in eCommerce
CVO Live by Omniconvert Podcast
1 hour 3 minutes 10 seconds
2 years ago
CVO Live with Valentin Radu and Vinny O’Brien - Customer-Centricity in eCommerce
In this CVO Live episode, Valentin Radu and Vinny O’Brien - eCommerce Trainer & Consultant - discuss what it means to be customer-centric in eCommerce.
From the meaning of CLV to aligning your organization around it, and even tool investment, the two go through all sorts of fascinating insights.
Vinny runs Vinny & Co, an eCommerce consultancy firm, and is one of the UK and Ireland’s leading eCommerce experts.
He’s bringing to the table specific expertise in automotive, fashion, hard goods & home, as well as proven results with FTSE 100 retailers, eBay, and FMCG brands like Pepsi.
As an eComm expert, Vinny has lectured and taught eCommerce across the UK and Ireland since 2012.
His mission boils down to making eCommerce and digital technologies accessible to all businesses - no matter the vertical, size, and resources.
Tune in and discover what it takes to become truly customer-centric and grow your business in a sustainable way!
CVO Live by Omniconvert Podcast
eCommerce growth happens only if the company nails all the customer lifecycle phases, from Acquisition to Conversion, and then to Retention.
Valentin Radu & his guests will share how to nail Customer Value Optimization:
A-level experts, professors, book authors, and practitioners will help eCommerce and retailers level up their game by understanding how to improve the Customer Lifetime Value
