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CVM Stories
A podcast on Customer Value Management
37 episodes
1 week ago
Calling all Customer Value Managers and those curious about the world of CVM! If you've ever found it challenging to gather information in this field, we've got your back. CVM Stories features the brightest minds who will share their diverse perspectives on customer base management in Telco and other industries. Together, we explore topics like data analytics, personalization, customer experience, technologies, leadership, and more. Join us on this journey as we build a community of CVM professionals! #bigdata #marketing #cvm #customerexperience #analytics #telco
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Marketing
Business
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All content for CVM Stories is the property of A podcast on Customer Value Management and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Calling all Customer Value Managers and those curious about the world of CVM! If you've ever found it challenging to gather information in this field, we've got your back. CVM Stories features the brightest minds who will share their diverse perspectives on customer base management in Telco and other industries. Together, we explore topics like data analytics, personalization, customer experience, technologies, leadership, and more. Join us on this journey as we build a community of CVM professionals! #bigdata #marketing #cvm #customerexperience #analytics #telco
Show more...
Marketing
Business
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đŸŽ™ïžHow Strict Government Rules Secretly Drive ARPU Growth
CVM Stories
46 minutes 47 seconds
2 weeks ago
đŸŽ™ïžHow Strict Government Rules Secretly Drive ARPU Growth

In our new CVM Stories episode, you'll meet Mohamed Mejri from Tunisie Télécom. He navigates some of the strictest government regulations for a telecom in the world.

Tune in to hear how he and the CVM team turn rules on pricing, targeting, and messaging into real ARPU growth.


Key takeaways


[00:02:20] - Hyper-saturated market – 15 million users for 12 million people

[00:05:15] - Regulator pre-approves all campaign targets and forecasts

[00:05:45] - Post-campaign performance reporting is mandatory

[00:35:25] - Prices are fixed across all telecom operators

[00:17:08] - The first 30 days are for guidance only – no offers allowed

[00:07:25] - Campaigns are capped at 200k users weekly

[00:10:47] - Adapting CVM to cultural events like Ramadan is crucial

[00:28:45] - Deep segmentation is a requirement, not a choice

[00:33:52] - “Booster” campaigns targeting stable customers are most effective

[00:45:04] - CVM often acts as the company’s “emergency department”


Connect with us


Listen to the CVM Stories podcast wherever you prefer:

Web: ⁠⁠⁠https://www.exacaster.com/cvmstories/

LinkedIn: ⁠⁠⁠https://www.linkedin.com/company/exacaster/⁠⁠⁠

Instagram: ⁠⁠⁠https://www.instagram.com/cvm.stories/

TikTok:⁠⁠⁠ https://www.tiktok.com/@cvm_stories/

The video partner: ADLife Creative Studio https://adlife.lt/

CVM Stories
Calling all Customer Value Managers and those curious about the world of CVM! If you've ever found it challenging to gather information in this field, we've got your back. CVM Stories features the brightest minds who will share their diverse perspectives on customer base management in Telco and other industries. Together, we explore topics like data analytics, personalization, customer experience, technologies, leadership, and more. Join us on this journey as we build a community of CVM professionals! #bigdata #marketing #cvm #customerexperience #analytics #telco