Send us a text Ever wondered what distinguishes a true leader from the rest? Join me, Charlotte Ward, as I unlock the secrets of leadership potential within customer support teams alongside Meredith Malloy. Discover how to identify the "unicorns" among your team—those rare individuals who possess the natural empathy and connection skills that are foundational to effective leadership. Meredith sheds light on how these talents can transform into impactful leadership roles, enhancing both employ...
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Send us a text Ever wondered what distinguishes a true leader from the rest? Join me, Charlotte Ward, as I unlock the secrets of leadership potential within customer support teams alongside Meredith Malloy. Discover how to identify the "unicorns" among your team—those rare individuals who possess the natural empathy and connection skills that are foundational to effective leadership. Meredith sheds light on how these talents can transform into impactful leadership roles, enhancing both employ...
274: Mastering Incident Management - Part 4 of 6; with Kat Gaines
Customer Support Leaders
37 minutes
1 year ago
274: Mastering Incident Management - Part 4 of 6; with Kat Gaines
Send us a textWhat happens when the adrenaline rush of an incident meets the need for effective communication? Join us as we chat with Kat Gaines, the leader of PagerDuty’s developer advocacy and community team, who brings her expertise to the table. You’ll walk away with a clear understanding of how maintaining transparent communication not only soothes nerves during crises but also keeps customer expectations in check. Gain insights into how developing empathy between engineering teams and ...
Customer Support Leaders
Send us a text Ever wondered what distinguishes a true leader from the rest? Join me, Charlotte Ward, as I unlock the secrets of leadership potential within customer support teams alongside Meredith Malloy. Discover how to identify the "unicorns" among your team—those rare individuals who possess the natural empathy and connection skills that are foundational to effective leadership. Meredith sheds light on how these talents can transform into impactful leadership roles, enhancing both employ...
