In this episode I (Fahim Waaler) am talking with the one and only Anita Toth about churn crushing, Customer Success and Retention strategies. Anita is someone who needs no introduction, she is well known in the Customer Success Community and it has been a pleasure having her on the podcast to share her expertise with the Nordic and Norwegian Community!
Anita hasn't always been a churn crusher, her background comes from a University setting with 14 years experience working in a research institute in one of Canada's leading universities. That experience with qualitative research soon proved to be a huge asset in working with SaaS companies, helping them reduce churn and accelerate revenue.
In this episode you will get answers to:
- How qualitative research can help retain more customers
- How the Customer Retention 360 system works
- Which direction the Customer Success field is moving towards
I have really been looking forward to talking with Anita, we will talk about Customer Success, Retention, churn chrushing, AI and ChatGPT within the context of Customer related work. As always we will give you hands on tips and guides that you can use yourself in your own day-to-day work!
Anita Toth on Social Media:
See you next time 🫶
----------------------
Helpful links:
Fahim Waaler, Founder & Host
Our Website: Customer Success Consulting AS
Newsletter: Customer Success på 1-2-3!
Community: Customer Success Nettverket: Successify®