Anika Zubair: How to Master the Skills and Strategies That Drive Revenue in Customer Success

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/8c/2c/32/8c2c324d-a6e2-5ada-ddd5-3a4752e50adb/mza_7907895338802008100.jpg/600x600bb.jpg

Customer Success: With Fahim Waaler

Fahim Waaler

14 episodes

5 days ago

Welcome to Customer Success with Fahim Waaler – Norway’s first Customer Success podcast! Join host Fahim Waaler as he connects with top Customer Success leaders from around the world to share actionable insights, tools, and strategies that simplify your Customer Success journey. From best practices to the latest platforms and technologies, this podcast makes Customer Success practical, inspiring, and accessible. Whether you're new to the field, curious about Customer Success, or an experienced professional, this podcast is your go-to resource for making an impact. Let’s succeed together!

Business

RSS

All content for Customer Success: With Fahim Waaler is the property of Fahim Waaler and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/37035629/37035629-1736695682434-fbacbb7cc127f.jpg

Anika Zubair: How to Master the Skills and Strategies That Drive Revenue in Customer Success

Customer Success: With Fahim Waaler

28 minutes 5 seconds

7 months ago

Anika Zubair: How to Master the Skills and Strategies That Drive Revenue in Customer Success

Summary

In this engaging conversation, Fahim Waaler interviews Anika Zubair, a prominent customer success leader, about her journey in the field, the evolution of customer success, and the importance of aligning customer success efforts with business outcomes.

Anika shares insights on the commercialization of customer success, the necessity of skill development, and the emerging trends influenced by AI.

The discussion emphasizes the need for customer success professionals to adopt a growth mindset and collaborate across departments to drive revenue and enhance customer satisfaction.

Chapters:

00:00 Podcasting Insights and Introductions

01:17 Meet Anika Zubair: A Customer Success Leader

05:08 Journey into Customer Success

08:51 The Commercialization of Customer Success

12:56 Skills Development in Customer Success

15:17 Emerging Trends in Customer Success

22:08 Aligning Customer Success with Business Outcomes

Follow Fahim:

Website: ⁠CustomerCatalyst⁠

Website: ⁠Customer Success Consulting⁠

Follow Anika:

⁠Linkedin⁠

Website: www.⁠thecustomersuccesspro.com