Summary
In this episode of Customer Success with Fahim Waaler, Alexandra Sagaydak, founder and CEO of AI CS Hub, shares her insights on the evolving landscape of customer success, emphasizing the importance of aligning customer success with revenue growth.
They discuss trends in the industry, the role of AI in enhancing customer success operations, and practical advice for customer success professionals to thrive in their careers.
Alexandra highlights the need for customer success teams to not only protect revenue but also actively contribute to its growth, leveraging AI tools to streamline processes and improve customer engagement.
Chapters
00:00 Introduction to Customer Success and AI CS Hub
01:40 Alexandra's Journey in Customer Success
04:32 The Evolution of Customer Success
08:10 Trends in Customer Success: Revenue Focus
12:23 Aligning Customer Success with Revenue
16:56 The Role of AI in Customer Success
21:58 Advice for Customer Success Professionals
Follow Fahim:
Website: CustomerCatalyst
Follow Alexandra:
Linkedin