How can we talk more with Sales, Marketing and the Product department? It all starts with these 3 simple measures you can implement today.

Customer Success is a mindset, not just a department.

That’s why a part of our role as Customer Success Managers is to also activate our colleagues: Everyone needs to be aware what is happening with our clients!

Renewal, churn, upsell – we need to constantly nudge our colleagues towards understanding these key concepts of Customer Success.

Here’s why:

If Sales, Marketing, and the Product department understand what’s driving the 3 core KPI’s in Customer Success, they can do their part to improve them. Marketing and selling to the right customer profile. Building features that drive engagement and reduce churn. There are so many ways everyone will benefit from you taking these 3 simple steps!