The Truth About Building Customer Success Communities with Parul Bhandari, Jan Young & Mohammed Alqaq

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Customer Success Talks

Real Challenges, Experts Advice

71 episodes

3 days ago

Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!

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Management

Business

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The Truth About Building Customer Success Communities with Parul Bhandari, Jan Young & Mohammed Alqaq

Customer Success Talks

45 minutes 27 seconds

7 months ago

The Truth About Building Customer Success Communities with Parul Bhandari, Jan Young & Mohammed Alqaq

Welcome to the first episode of our two-part series on Customer Success Communities!

In this episode, we dive deep into what it really takes to build a thriving CS community from inspiration to challenges, and everything in between.

Our Guests:Paru Bhandari (Founder of South Asian Success) Linkedin: https://www.linkedin.com/in/parul-bhandari-1294488/

Mohammed Alqaq (Founder of Customer Success Middle East) Linkedin: https://www.linkedin.com/in/mohammedalqaq/Jan Young (Founder of CX Exchange) Linkedin: https://www.linkedin.com/in/jan-young-cx/

Key Takeaways:

- The passion and purpose behind starting a CS community.- Common challenges: member engagement, sustainability, and balancing full-time jobs.

- The reality of funding and sponsorship for long-term success.

- Lessons learned—what worked, what didn’t, and how to adapt. Subscribe for Part 2, where we explore the benefits of being an active community member!

Follow-us on Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/

We're expanding to Latin America!

Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below.

Spotify - https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmEsi=zshhJqR9RDevDal5GluZ0Q

Youtube - https://www.youtube.com/channel/UC11VRvlLrv3r46TaUr0zFlA