CSM Quick Lesson: Upselling Tactics with Jan Young

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Customer Success Talks

Real Challenges, Experts Advice

71 episodes

3 days ago

Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!

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CSM Quick Lesson: Upselling Tactics with Jan Young

Customer Success Talks

12 minutes 26 seconds

1 month ago

CSM Quick Lesson: Upselling Tactics with Jan Young

In today's CSM Quick Lesson with Jan Young, we explore the ideal timing, the right person, and the perfect product for expansion. Don't erode trust by selling too aggressively!In other words, nurture relationships pre-sale but focus on needs post-sale.

You can find the full conversation below:

YouTube - https://youtu.be/63GecVQZ1qE

Spotify - https://open.spotify.com/episode/0WE3pzr5cdWmYfyhboPdzX?si=b50c779f91434f1f

Linkedin:

Jan Young - https://www.linkedin.com/in/jan-young-cx/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

Nav Thomas - https://www.linkedin.com/in/navneeththomas/

Needing couching? Check Jan's website - https://www.janyoungcx.com/

Check out CXxchange - https://www.thecxxchange.com/

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/