Our final episode is 2024 YEAR IN REVIEW!

If you are new to our podcast, this provides highlights from all our 2024 interviews so you can go back and listen to the episodes that resonate with you.

In the Customer Success Pivot Your Career podcast, hosts Alex White and David Lokietz provide an overview of its first-year episodes, discussing insights and key takeaways.  Guests included Steve Pino, Noah Little, Pranav Parekh, Jennifer Albrecht, Elizabeth Italiano, and John Gusiff, highlighting discussions on operationalizing customer success, relationship building, storytelling, change resilience, and business acumen. 

See you in 2025!!!

Books Referenced;

The Seven Pillars of Customer Success by Wayne McCulloch

• Pillar 1: Operationalizing Customer Success
• Pillar 2: Onboarding
• Pillar 3: Adoption
• Pillar 4: Retention 
• Pillar 5: Expansion
• Pillar 6: Advocacy
• Pillar 7: Strategic Advising

Customer Success by Nick Mehta

• Law 1: Sell to the Right Customer
• Law 2: The Natural Tendency for Customers and Vendors Is to Drift Apart
• Law 3: Customers Expect You to Make Them Wildly Successful
• Law 4: Relentlessly Monitor and Manage Customer Health.
• Law 5: You Can No Longer Build Loyalty through Personal Relationships
• Law 6: Product Is Your Only Scalable Differentiator (somewhat)
• Law 7: Obsessively Improve Time-to-Value (Briefly)
• Law #8: Deep Dive into Customer Numbers (High level)
• Law #9: Numbers Don’t Lie, Use Them to Win!
• Law #10: Everyone Needs to Be on Board!