Exploring AI Innovations in CS with Venture Builder Chris Fernandes

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Customer Success: Pivot Your Career

Alex White and David Lokietz

18 episodes

1 day ago

Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession. We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role. Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!

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Careers

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Exploring AI Innovations in CS with Venture Builder Chris Fernandes

Customer Success: Pivot Your Career

51 minutes 26 seconds

5 months ago

Exploring AI Innovations in CS with Venture Builder Chris Fernandes

In this special anniversary episode of 'Customer Success Pivot, Your Career,' hosts David Lokietz and Alex White celebrate one year of podcasting.

Guest Chris Fernandes discusses how AI is revolutionizing how people work, how to get started with AI and more importantly the impacts on customer success and how it can turn your focus from reactive to proactive relationship building.

Get out of the weeds and learn about AI so you can spend more time on what matters in Customer Success!

00:00 Anniversary Edition Opening (submit your ideas)

03:30 Episode Opening

07:05 Chris Fernandes

42:35 WrapUp Discussion