Enterprise Customer Insights and Strategies with Matthew Rinkert

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Customer Success: Pivot Your Career

Alex White and David Lokietz

18 episodes

1 day ago

Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession. We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role. Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!

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Careers

Business

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Enterprise Customer Insights and Strategies with Matthew Rinkert

Customer Success: Pivot Your Career

52 minutes 36 seconds

3 months ago

Enterprise Customer Insights and Strategies with Matthew Rinkert

Guest Matthew Rinker, Enterprise Customer Success Manager for DocuSign, joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz.

Matthew shares insights from his journey from consumer hardware to SaaS, highlighting the importance of consultative selling, strong customer relationships, and the evolving roles in customer success. Learn what it means to be an Enterprise CSM and the challenges encountered and how to manage these effectively.

01:47 Role of Procurement in Renewals

12:34 Account Management vs. Customer Success

18:55 The Importance of Customer Success Mindset

27:44 Customer Success Models and Strategies

38:50 Enterprise Customer Success Insights

42:52 LinkedIn Tips for Customer Success Professionals

45:31 Alex & David Wrap Up