Embracing Ambiguity and Building Change Resilience: Insights from Jennifer Albrecht

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Customer Success: Pivot Your Career

Alex White and David Lokietz

18 episodes

1 day ago

Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession. We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role. Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!

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Careers

Business

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Embracing Ambiguity and Building Change Resilience: Insights from Jennifer Albrecht

Customer Success: Pivot Your Career

42 minutes 51 seconds

1 year ago

Embracing Ambiguity and Building Change Resilience: Insights from Jennifer Albrecht

In the CS Pivot Your Career podcast, we have a conversation with Jennifer Albrecht, a Customer Success SVP and Revenue Leader for Higher Ed SaaS companies. She shares valuable insights on change resilience, highlighting the importance of embracing mistakes, maintaining transparency, and fostering a feedback-driven culture.

Key topics include expanding your "Lego set", outcomes vs outputs, account multithreading, tech consolidation opportunities, and the idea that achieving "inbox zero" doesn't achieve business outcomes.