Driving Growth and Engagement Part2: Strategies from WNTD Founder Elizabeth Italiano

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Customer Success: Pivot Your Career

Alex White and David Lokietz

18 episodes

1 day ago

Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession. We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role. Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!

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Careers

Business

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Driving Growth and Engagement Part2: Strategies from WNTD Founder Elizabeth Italiano

Customer Success: Pivot Your Career

26 minutes 20 seconds

1 year ago

Driving Growth and Engagement Part2: Strategies from WNTD Founder Elizabeth Italiano

Part2 of our conversation with Elizabeth Italiano.

In the Customer Success Pivot Your Career podcast, hosts Alex White and David Lokietz discuss customer success strategies with Elizabeth Italiano, Founder & CEO of the consulting firm, What Not To Do (WNTD) Partners.

Discussions include the impact of Gen AI, developing truly personalized customer engagements and evolving customer success into a revenue center. Elizabeth also shares her experiences and insights on go-to-market strategies, business acumen for CSMs, and the value of identifying ideal customer profiles.