Building a Customer-Centric Culture: Insights from Imply’s CCO Pranav Parekh

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Customer Success: Pivot Your Career

Alex White and David Lokietz

18 episodes

1 day ago

Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession. We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role. Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!

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Careers

Business

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Building a Customer-Centric Culture: Insights from Imply’s CCO Pranav Parekh

Customer Success: Pivot Your Career

43 minutes 38 seconds

1 year ago

Building a Customer-Centric Culture: Insights from Imply’s CCO Pranav Parekh

The 'Customer Success Pivot Your Career Podcast' hosts Alex and David have a conversation with Pranav Parekh, Chief Customer Officer at Imply.

Pranav shares his philosophy on customer success, emphasizing the importance of being customer-centric, building high-performing teams, and fostering a collaborative culture. They highlight how true leadership makes others better both in the leader's presence and absence. Additionally, practical insights on driving customer success, the role of executive communication, and how to handle revenue-related tasks within customer success.