This compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast.Next, we hear Gavin share a wonderful exercise to help you focus on achieving your most important goals on a regular basis - the perfect time to revisit it with the end of the year approaching.Finally, Gavin is joined by Hrushi Ku...
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This compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast.Next, we hear Gavin share a wonderful exercise to help you focus on achieving your most important goals on a regular basis - the perfect time to revisit it with the end of the year approaching.Finally, Gavin is joined by Hrushi Ku...
EP 79: Gold Dust Archive - A Rockstar's Guide to Building a Long-Lasting Customer Experience Success with James Dodkins
Customer Service Gold Dust Podcast
30 minutes
3 years ago
EP 79: Gold Dust Archive - A Rockstar's Guide to Building a Long-Lasting Customer Experience Success with James Dodkins
This has been dug out of the Customer Service Gold dust archive for your listening pleasure...In this episode, Gavin is joined by James Dodkins.James is a Speaker, Author and Customer Experience Rock Star.We hear him discuss his journey from award-winning guitarist in a heavy metal band to becoming a CX evangelist; he highlights how much of today's organisational structure is still based on a potentially outdated theory from 250 years ago; and why focusing on the needs of the customer instead...
Customer Service Gold Dust Podcast
This compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast.Next, we hear Gavin share a wonderful exercise to help you focus on achieving your most important goals on a regular basis - the perfect time to revisit it with the end of the year approaching.Finally, Gavin is joined by Hrushi Ku...
