In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client retention. The conversation covers key topics like the evolution of SaaS, the importance of customer support, how to scale effectively, and strategies for long-term success. They also touch on the value of attending HighLevel events, networking with leaders, and learning from the community. This video is a must-watch for SaaS entrepreneurs, agency owners, and anyone using or considering HighLevel for their business.