Support - The Unsung Heroes

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Customer is King

Cxperts Africa

6 episodes

1 day ago

Customer Experience is one of the most vital parts of an organization, and providing the best experiences for your customers is the most important thing you can do. Each episode will focus on different topics like customer experience, communication, listening skills, empathy, hot takes on support-related topics, and a lot more.

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Support - The Unsung Heroes

Customer is King

13 minutes 7 seconds

3 years ago

Support - The Unsung Heroes

Welcome back to another episode of the "Customer is King" podcast! On this episode, we had the privilege of chatting with Shalewa, the customer success lead at Buycoins - The easiest way to buy and sell crypto in Nigeria. She shared her thoughts on underrating the support department, and also how to move from good to being a great customer success personnel by not just being a middleman but actually taking ownership and providing prompt feedback to the customers.

We also vibed to her remix of Bloody Samaritan, so be sure to listen till the end of the episode.😉