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Customer First Radio
dunnhumby
21 episodes
1 month ago
Today’s Retail industry is seeing its most significant changes in the past 50 years, driven by technology advances and changing consumer needs. A new epoch in Retail has arrived, where only those most agile and adaptable to change will survive. Join dunnhumby for short stories about how truly Customer First retailers are winning the hearts, and wallets, of shoppers today.
Show more...
Management
Technology,
Business,
Marketing
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All content for Customer First Radio is the property of dunnhumby and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Today’s Retail industry is seeing its most significant changes in the past 50 years, driven by technology advances and changing consumer needs. A new epoch in Retail has arrived, where only those most agile and adaptable to change will survive. Join dunnhumby for short stories about how truly Customer First retailers are winning the hearts, and wallets, of shoppers today.
Show more...
Management
Technology,
Business,
Marketing
Episodes (20/21)
Customer First Radio
Episode 4 | How to Supercharge Your Brand: Making Your Planogram Insights Go Further
Planograms aren’t just tactical, they’re transformational. In our final episode of this Planogram mini-series, we zoom out to explore how this data can spark innovation, improve internal collaboration, and even guide retail media strategies.
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1 month ago
24 minutes 42 seconds

Customer First Radio
Episode 3 | How to Achieve Greatness: Putting Your Data to Work
From improving compliance to unlocking smarter sales strategies, planogram data is a game-changer (if you know how to use it).
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1 month ago
25 minutes 23 seconds

Customer First Radio
Episode 2 | How to Make Things Better: Solving Category Management’s Biggest Problems
What’s holding category managers back and how can new data solutions remove these barriers and enable better collaboration with retailers? In this episode, we hear directly from experts at Tesco, Danone and Reckitt about the real challenges facing the industry today.
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1 month ago
27 minutes 50 seconds

Customer First Radio
Episode 1 | Category Management with dunnhumby
Welcome to Category Management with dunnhumby. This series, hosted by dunnhumby experts and created in partnership with VST, features insights from retailers like Tesco and top CPG brands. We dive into the evolving world of category management. Learn how data and tools like Planogram Publisher can help you move beyond spreadsheets to make smarter, more strategic business decisions. Category management's next chapter starts here.
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1 month ago
7 minutes 3 seconds

Customer First Radio
Episode 17 | Retail Media, with Julie Jeancolas and Catherine Bell
Join Julie Jeancolas, Global Head of Product, Strategy and Partnerships at dunnhumby media, as she speaks with Catherine Bell, Head of Consulting for dunnhumby media. They discuss they key findings from a new dunnhumby report where more than 300 marketing and media professionals gave their thoughts on retail media from a brand perspective.
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2 years ago
20 minutes 16 seconds

Customer First Radio
Episode 16 | Multichannel Retail Pharmacy, with Tom Block and Mariana Nunes
Join Tom Block, Head of Growth Sector Strategy & Offering at dunnhumby, as he speaks with Mariana Nunes, dunnhumby’s resident data science expert in Retail Pharmacy customer behaviour. They discuss all things multichannel retail pharmacy and how customers’ evolving behaviour has been defined by technological advancement and accelerated by the pandemic.
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2 years ago
15 minutes 20 seconds

Customer First Radio
Episode 15 | Tracking customer behaviour in inflationary times, with Feroud Seeparsand
Adrian Newson, Head of Customer Strategy & Insights at dunnhumby, speaks with Senior Consumer Psychologist, Dr. Feroud Seeparsand, as they look at the latest dunnhumby Consumer Pulse research, analysing how customer behaviour is changing during these inflationary times.
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3 years ago
12 minutes 35 seconds

Customer First Radio
Episode 14 | Le Retail Media, un canal en forte croissance mais au potentiel encore sous-exploité
3 years ago
32 minutes

Customer First Radio
Episode 13 | The Evolution of Customer Data Science, with Sandra Stanley
Dave Clements, Retail Director for dunnhumby, talks with Sandra Stanley, Chief Data Science Officer, about all things data science - how it can help give retailers and brands a competitive edge, and why it's the 'sexiest job in the world'!
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3 years ago
22 minutes 56 seconds

Customer First Radio
Episode 12 | Customer Data and Technology in Retail Media, with Julie Jeancolas
Dave Clements, Retail Director for dunnhumby, talks with Julie Jeancolas, Head of Media and Customer Engagement Solutions, about all things retail media - why it's grown in importance for retailers and brands, the key factors for success, and how data and technology can help give retailers a competitive edge.
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3 years ago
21 minutes 4 seconds

Customer First Radio
Episode 11 | Customer First Strategies for Retail Pharmacy, with Christiane Feresin
Tom Block, Head of Retail Pharmacy at dunnhumby, sits down with Christiane Feresin, Media & Customer Engagement Manager, to discuss the retail pharmacy sector and the evolving needs of customers in this post-pandemic world.
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3 years ago
13 minutes 16 seconds

Customer First Radio
Episode 10 | Customer First Personalisation at Scale, with Emily Turner, Consulting Director, Customer Engagement and Media
Dave Clements, Retail Director for dunnhumby, sits down with Emily Turner, Consulting Director, Customer Engagement and Media, to discuss all things customer first and personalisation. They talk about what does personalisation really means, how it has evolved, and take a look at who’s doing it well, and the challenges you need to overcome to get it right.
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3 years ago
15 minutes 31 seconds

Customer First Radio
Episode 9 | Insights from the Consumer Pulse Survey, February 2022
Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby sit down to discuss key insights from the dunnhumby Consumer Pulse Survey, a two-year worldwide study of the impact of COVID-19 on customer attitudes and behavior across 23 countries.
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3 years ago
20 minutes 14 seconds

Customer First Radio
'Episode 8 | Customer First Business Practices for Inflationary Times
Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby discuss Customer First business practices for how grocery retailers can respond to inflation.
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3 years ago
26 minutes 57 seconds

Customer First Radio
Episode 7 | Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby
Dave Clements talks with Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby about what Customer First means in Retail Media and shares some info on the new dunnhumby retail media platform.
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3 years ago
18 minutes 14 seconds

Customer First Radio
Episode 6 | Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby
David Ciancio talks with Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby about what Customer First means in Retail Media.
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4 years ago
28 minutes 38 seconds

Customer First Radio
Episode 5 | Ted Eichten, Head of Price & Promotions, North America for dunnhumby
4 years ago
20 minutes 29 seconds

Customer First Radio
Episode 4 | Daryl Wehmeyer, Head of Category Management, North America for dunnhumby
4 years ago
28 minutes 45 seconds

Customer First Radio
Episode 3 | Grant Steadman, President of North America for dunnhumby
David Ciancio sits down with Grant Steadman, President of North America for dunnhumby to discuss what it takes to be truly Customer First and examples of retailers around the world who embody the Customer First model.
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4 years ago
15 minutes 20 seconds

Customer First Radio
Episode 2 | Erich Kahner, Associate Director of Customer Strategy at dunnhumby
The 2021 Retailer Preference Index: Who's winning and why. David Ciancio, Global Head of Grocery discusses the 2021 U.S Retailer Preference Index (RPI): Grocery Edition with the lead author of the RPI, Erich Kahner. They unveil key insights and discuss who is winning and who is best positioned for the future.
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4 years ago
15 minutes 21 seconds

Customer First Radio
Today’s Retail industry is seeing its most significant changes in the past 50 years, driven by technology advances and changing consumer needs. A new epoch in Retail has arrived, where only those most agile and adaptable to change will survive. Join dunnhumby for short stories about how truly Customer First retailers are winning the hearts, and wallets, of shoppers today.