#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back.

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Customer Experience Talks

Institute Of Customer Experience Management (Ecole hôtelière de Lausanne)

12 episodes

4 days ago

The Institute of Customer Experience Management (ICEM - https://icem.ehl.edu/) has been launched at Ecole hôtelière de Lausanne in September 2020 with the vision of becoming the leading CX research institute in the field of hospitality and service. ICEM works at the intersection of CX management and digital media within the extended hospitality and service industries. Thanks to the expertise of EHL faculty and industry leaders the institute is able to provide cutting edge research to inform both theory and business practices contributing in building a real competitive advantage for partners.

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#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back.

Customer Experience Talks

29 minutes 11 seconds

4 years ago

#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back.

Our next guest is Dr Jason Sit, a global researcher in the areas of Customer Experience, Customer Value, and Omni-channel Retailing, covering various retail or business sectors. If you want to discover, the Customer Experience definition by Dr Jason Sit, press play!