#S1E3: Prof. Dimitrios Buhalis: Customer Experience is about understanding your client intimately and provide what they need before they know it.

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Customer Experience Talks

Institute Of Customer Experience Management (Ecole hôtelière de Lausanne)

12 episodes

4 days ago

The Institute of Customer Experience Management (ICEM - https://icem.ehl.edu/) has been launched at Ecole hôtelière de Lausanne in September 2020 with the vision of becoming the leading CX research institute in the field of hospitality and service. ICEM works at the intersection of CX management and digital media within the extended hospitality and service industries. Thanks to the expertise of EHL faculty and industry leaders the institute is able to provide cutting edge research to inform both theory and business practices contributing in building a real competitive advantage for partners.

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#S1E3: Prof. Dimitrios Buhalis: Customer Experience is about understanding your client intimately and provide what they need before they know it.

Customer Experience Talks

29 minutes 36 seconds

4 years ago

#S1E3: Prof. Dimitrios Buhalis: Customer Experience is about understanding your client intimately and provide what they need before they know it.

Prof. Dimitrios Buhalis is sharing with our listeners his experiences gathered all around the world and referring to the CX in each of them.

You may find more about Prof. Buhalis at: https://buhalis.com/ And find out the article he is mentioning in our podcast: "A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation"