#S1E10: Dr Nadzeya Kalbaska: The best Customer Experience for me is when you do not have high expectations and the company is over-exceeding them.

https://is1-ssl.mzstatic.com/image/thumb/Podcasts125/v4/7c/f2/07/7cf20758-0a11-71ed-cbbe-501c7cfde173/mza_3532077292488995536.jpg/600x600bb.jpg

Customer Experience Talks

Institute Of Customer Experience Management (Ecole hôtelière de Lausanne)

12 episodes

5 days ago

The Institute of Customer Experience Management (ICEM - https://icem.ehl.edu/) has been launched at Ecole hôtelière de Lausanne in September 2020 with the vision of becoming the leading CX research institute in the field of hospitality and service. ICEM works at the intersection of CX management and digital media within the extended hospitality and service industries. Thanks to the expertise of EHL faculty and industry leaders the institute is able to provide cutting edge research to inform both theory and business practices contributing in building a real competitive advantage for partners.

Marketing

Business

RSS

All content for Customer Experience Talks is the property of Institute Of Customer Experience Management (Ecole hôtelière de Lausanne) and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Marketing

Business

https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded/12530547/12530547-1620219111733-17fe8d65970b8.jpg

#S1E10: Dr Nadzeya Kalbaska: The best Customer Experience for me is when you do not have high expectations and the company is over-exceeding them.

Customer Experience Talks

25 minutes 9 seconds

4 years ago

#S1E10: Dr Nadzeya Kalbaska: The best Customer Experience for me is when you do not have high expectations and the company is over-exceeding them.

The institute of Customer Experience Management has a pleasure to introduce Dr Nadzeya Kalbaska, a researcher, lecturer, project manager and a great personality. We had a chance to talk with her about Customer Experience, human touch, future of CX and much, much more. Have a look at our podcast!