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Customer Experience Leaders
RateIt
59 episodes
9 months ago
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
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Marketing
Business,
News,
Business News
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All content for Customer Experience Leaders is the property of RateIt and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
Show more...
Marketing
Business,
News,
Business News
Episodes (20/59)
Customer Experience Leaders
A radically different approach to the aged-care sector
4 years ago
55 minutes

Customer Experience Leaders
How Australia's leading pharmacy chain manages CX
4 years ago
31 minutes

Customer Experience Leaders
What you can learn about CX from the aged care sector
4 years ago
33 minutes

Customer Experience Leaders
The secrets behind Flybuys' 25 years of success
5 years ago
52 minutes

Customer Experience Leaders
How Bunnings maintains a 90% staff retention rate
5 years ago
35 minutes

Customer Experience Leaders
Turning your customers into your greatest marketing asset
5 years ago
46 minutes

Customer Experience Leaders
Why Lush radically empowered their front-line teams
5 years ago
1 hour 6 minutes

Customer Experience Leaders
BONUS: We're back for 2020 with some special announcements
5 years ago
3 minutes

Customer Experience Leaders
How to spend $129M on customer experience transformation
5 years ago
41 minutes

Customer Experience Leaders
Why HubSpot killed the sales funnel
6 years ago
50 minutes

Customer Experience Leaders
Your 101 guide to STORYTELLING in business
6 years ago
49 minutes

Customer Experience Leaders
How to improve your NPS 126 points in 9 months! | Local Land Services, Executive Director of Strategy and Engagement, Carolyn Raine
6 years ago
36 minutes

Customer Experience Leaders
Putting ‘care’ back into healthcare experiences | Clinic Mastery, CEO, Ben Lynch
6 years ago
47 minutes

Customer Experience Leaders
CX FAILURES!!! 💥 Why failing is the best thing that can happen. | Logitech, Head of Ultimate Ears Custom Earphones, Jonah Staw
6 years ago
38 minutes

Customer Experience Leaders
How to remove friction 😖 and improve customer loyalty 📈 | Friction, Author, Roger Dooley
6 years ago
44 minutes

Customer Experience Leaders
Why an obsession with quality really matters | Gelato Messina, Founder, Nick Palumbo
6 years ago
42 minutes

Customer Experience Leaders
How to deliver 20,000 personal experiences every day | Madison Square Garden, Director of Guest Services, Joe Picco
6 years ago
30 minutes

Customer Experience Leaders
Four mega-themes from 40 interviews with world-class CX leaders — Introducing the the Customer Experience Flywheel
6 years ago
43 minutes

Customer Experience Leaders
Celebrity chef Neil Perry on creating memorable hospitality experiences 🍴 | Rockpool Dining Group, Culinary & Brands Director, Neil Perry
6 years ago
36 minutes

Customer Experience Leaders
How to raise prices and keep customers happy! | ProfitWell, Co-Founder and CEO, Patrick Campbell
6 years ago
43 minutes

Customer Experience Leaders
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.