The Role of AI in Government: Walsall Council’s Transformation with Kerv

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Customer Engagement Examples of Excellence

EngageCustomer.com

79 episodes

6 days ago

Engage Customer podcast brings you the hot topics and tips in the customer engagement industry. Hear from a range of industry leading brands, including Facebook, IKEA, Nespresso, LinkedIn & more, as they share their journeys, success stories and future plans that you can implement into your business.

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The Role of AI in Government: Walsall Council’s Transformation with Kerv

Customer Engagement Examples of Excellence

28 minutes 3 seconds

9 months ago

The Role of AI in Government: Walsall Council’s Transformation with Kerv

With AI moving so fast, it is important councils are investing in the right tools for their agents.

Our latest podcast episode takes a closer look at how artificial intelligence is being used to improve the way local government works.

Host Stacey O’Donnell, Customer Success Manager at Kerv chats with Kiran Lehal, Customer Delivery Manager at Walsall Council about their journey towards digital transformation, focusing on practical examples, challenges faced, and the impact on public services.

Whether you’re interested in technology, government, or the future of AI, this series offers thoughtful insights into its role in shaping public sector innovation.