In this episode, we meet Lucie Child, Head of Strategy, Planning & Control for Customer Care at The Very Group. Lucie shares her diverse business experiences across various companies and how these have been highly beneficial in preparing her for her current role at The Very Group.

She tells us about her passion for driving business change through deep customer understanding and market insight, and how this approach is instrumental in identifying customer experience issues and in defining and delivering initiatives to resolve them — resulting in measurable improvements.

Lucie also explains how her role as chair of the CCMA Diversity, Equity, Inclusion & Belonging (DEIB) Specialist Interest Group has provided her the opportunity to demonstrate the impact that truly inclusive workplaces can have on people's lives and the engagement that results.