In this episode of “Customer Engagement – Examples of Excellence”, we meet Kelly Shippen who is Head of Customer Operations at Leeds Building Society
Kelly shares her diverse business experiences in various roles in the financial sector and how these have been very beneficial in preparing her for her current role at Leeds Building Society.
She tells us about her passion for Diversity, Equity, Inclusion and Belonging (DEIB) and how that is incorporated into a strong focus on Neuro Diversity that is a key element in influencing Leeds’s customer experience and employee engagement.
She advocates strongly that it’s not just a tick box exercise and that a neuro diverse perspective is vital to create opportunities for people to thrive, belong in their business, and to learn more for customers and colleagues.
