Curious about artificial intelligence but don’t speak “tech”? Join renowned CX leaders Brian Manusama and Martin Hill-Wilson as they break down AI in clear, relatable language for business professionals, customer experience teams, and anyone eager to understand AI’s real-world impact-no coding required. Drawing on decades of industry expertise, Brian and Martin tackle the essentials: how AI works, what it means for jobs and business strategy, and how to make confident, informed decisions about adopting AI in your organisation. Expect lively discussion, practical analogies, and actionable insights designed to empower non-technical minds to join the AI conversation and shape the future of work.Whether you’re a leader, manager, or simply AI-curious, this podcast is your gateway to mastering the basics and seeing through the hype.