Customer Connect: A Customer Experience Podcast for Small Business Owners
Nicole Keleher
114 episodes
2 days ago
In this episode of the Customer Connect Podcast, Nicole sits down with business and mindset coach Krista Williamson—a former retailer turned coach—to talk about the everyday habits that quietly hold business owners back. Together they unpack why so many of us avoid the tasks we know will move our business forward, and how small mindset and routine shifts can make the difference between constant overwhelm and genuine progress. Krista shares insights from her 20 years in retail and her five yea...
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In this episode of the Customer Connect Podcast, Nicole sits down with business and mindset coach Krista Williamson—a former retailer turned coach—to talk about the everyday habits that quietly hold business owners back. Together they unpack why so many of us avoid the tasks we know will move our business forward, and how small mindset and routine shifts can make the difference between constant overwhelm and genuine progress. Krista shares insights from her 20 years in retail and her five yea...
Customer Connect: A Customer Experience Podcast for Small Business Owners
18 minutes
1 week ago
How Friction Costs You Sales (and How to Stop It)
Customers don’t stop shopping with you because your products aren’t good — they stop because something in the process makes it too hard. In this episode, we look at friction — the small frustrations that quietly cost you sales. It might be a slow website, unclear pricing, a checkout that takes too long, or a customer walking in and not being greeted. These are simple problems to fix once you notice them. We’ll talk through how to spot friction in your store and online, what to do to rem...
Customer Connect: A Customer Experience Podcast for Small Business Owners
In this episode of the Customer Connect Podcast, Nicole sits down with business and mindset coach Krista Williamson—a former retailer turned coach—to talk about the everyday habits that quietly hold business owners back. Together they unpack why so many of us avoid the tasks we know will move our business forward, and how small mindset and routine shifts can make the difference between constant overwhelm and genuine progress. Krista shares insights from her 20 years in retail and her five yea...
