Customer Connect: A Customer Experience Podcast for Small Business Owners
Nicole Keleher
114 episodes
2 days ago
In this episode of the Customer Connect Podcast, Nicole sits down with business and mindset coach Krista Williamson—a former retailer turned coach—to talk about the everyday habits that quietly hold business owners back. Together they unpack why so many of us avoid the tasks we know will move our business forward, and how small mindset and routine shifts can make the difference between constant overwhelm and genuine progress. Krista shares insights from her 20 years in retail and her five yea...
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In this episode of the Customer Connect Podcast, Nicole sits down with business and mindset coach Krista Williamson—a former retailer turned coach—to talk about the everyday habits that quietly hold business owners back. Together they unpack why so many of us avoid the tasks we know will move our business forward, and how small mindset and routine shifts can make the difference between constant overwhelm and genuine progress. Krista shares insights from her 20 years in retail and her five yea...
Customer Experience is the Future – And Your Biggest Competitive Advantage
Customer Connect: A Customer Experience Podcast for Small Business Owners
12 minutes
2 months ago
Customer Experience is the Future – And Your Biggest Competitive Advantage
We’ve reached 100 episodes, and it feels like the perfect time to refine the focus of the Retail Success Series. In this episode, I’m sharing why customer experience is the one thing competitors can’t copy, how it drives repeat business, and why every marketing decision should tie back to it. I’ll also give you a first look at my new Retail Experience course, created to help you turn great customer experience into profit. And as a thank you for listening, there’s a little somethin...
Customer Connect: A Customer Experience Podcast for Small Business Owners
In this episode of the Customer Connect Podcast, Nicole sits down with business and mindset coach Krista Williamson—a former retailer turned coach—to talk about the everyday habits that quietly hold business owners back. Together they unpack why so many of us avoid the tasks we know will move our business forward, and how small mindset and routine shifts can make the difference between constant overwhelm and genuine progress. Krista shares insights from her 20 years in retail and her five yea...
