In this episode, we challenge customer centricity as a stand-alone strategy. Looking at this two-way value stream, an organisation misses out on insights into other value streams. However, every organisation has an impact on society, environment, and can choose to take up their responsibility on social topics. Shervin Fekri, Social Impact lead at Board of Innovation, shares with Loïc his view on social impact and explains some value stream models to assess the impact a company has on all stakeholders.