In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision. Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering p...
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In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision. Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering p...
Connecting Buying Experiences Across Channels in Luxury Retail with Natalia Jablonka
Customer Centric Retailing Podcast
43 minutes
1 year ago
Connecting Buying Experiences Across Channels in Luxury Retail with Natalia Jablonka
In this podcast episode with our esteemed guest Natalia Jablonka, we dive into the world of omnichannel retail, digital commerce and inventory planning. Natalia shares her insights on creating a seamless customer experience across both eCommerce and physical stores, emphasizing the importance of leveraging customer data to enhance interactions. We discuss the challenges and opportunities in integrating online and offline sales, the value of pre-orders in luxury retail, and how platforms...
Customer Centric Retailing Podcast
In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision. Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering p...
