Jacob Lee didn't set out to run multiple locations for a franchise that conducts boutique pet grooming, but that is exactly what he is doing now.

Jacob joins me to and shares his journey from being an individual contributor, to now thinking fully "on the business". He claims he is not the "prototypical leader", but his insights into leadership and caring for people are indicative of someone who leads well!

We talk about the importance of learning, mentors, and not overlooking the simple things that mean so much.