Send us a Message In this episode of Culture Change RX, Sue Tetzlaff interviews Stephanie Senger, founder of Rural Staffing Services, who shares her journey in healthcare recruitment for rural hospitals. The conversation explores the importance of building relationships with clients and candidates, innovative staffing solutions, and the significance of community support in rural healthcare. Stephanie discusses the Good Neighbor Project, mental health awareness in recruitment, and her aspirati...
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Send us a Message In this episode of Culture Change RX, Sue Tetzlaff interviews Stephanie Senger, founder of Rural Staffing Services, who shares her journey in healthcare recruitment for rural hospitals. The conversation explores the importance of building relationships with clients and candidates, innovative staffing solutions, and the significance of community support in rural healthcare. Stephanie discusses the Good Neighbor Project, mental health awareness in recruitment, and her aspirati...
Culture Bytes: From Standouts to Standards: Service Patients Can Count On
Culture Change RX
30 minutes
2 months ago
Culture Bytes: From Standouts to Standards: Service Patients Can Count On
Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying, and consistent across all interactions. Drawing parallels with the hospitality industry, particularly the Grand Hotel, she illustrates how high standards can be achieved through organization-wide commitment, employee engagement and l...
Culture Change RX
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff interviews Stephanie Senger, founder of Rural Staffing Services, who shares her journey in healthcare recruitment for rural hospitals. The conversation explores the importance of building relationships with clients and candidates, innovative staffing solutions, and the significance of community support in rural healthcare. Stephanie discusses the Good Neighbor Project, mental health awareness in recruitment, and her aspirati...
