Culture Change RX

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Culture Change RX

Capstone Leadership Solutions

92 episodes

1 week ago

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores how certain strategic decisions become turning points that forever change the future of an organization. She shares how courageous leaders move beyond incremental improvements to make trajectory-changing moves—decisions that blend clarity, courage, and execution. Listeners will gain insight into how Capstone Leadership partners with healthcare organizations to help them align strategy and execution, ensuring that th...

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Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores how certain strategic decisions become turning points that forever change the future of an organization. She shares how courageous leaders move beyond incremental improvements to make trajectory-changing moves—decisions that blend clarity, courage, and execution. Listeners will gain insight into how Capstone Leadership partners with healthcare organizations to help them align strategy and execution, ensuring that th...

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Episodes (20/92)

Culture Change RX

Connecting People to Places: Inside Rural Recruitment (Stephanie Senger)

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff interviews Stephanie Senger, founder of Rural Staffing Services, who shares her journey in healthcare recruitment for rural hospitals. The conversation explores the importance of building relationships with clients and candidates, innovative staffing solutions, and the significance of community support in rural healthcare. Stephanie discusses the Good Neighbor Project, mental health awareness in recruitment, and her aspirati...

1 day ago

33 minutes

Culture Change RX

Culture Byte: When Strategy Becomes Legacy: Rewriting the Future

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores how certain strategic decisions become turning points that forever change the future of an organization. She shares how courageous leaders move beyond incremental improvements to make trajectory-changing moves—decisions that blend clarity, courage, and execution. Listeners will gain insight into how Capstone Leadership partners with healthcare organizations to help them align strategy and execution, ensuring that th...

1 week ago

18 minutes

Culture Change RX

The Experience Initiative: Part 5 A New Path Forward (Ben Davis, CEO)

Send us a Message CEO Ben Davis provides his fifth quarterly update on the happenings of Glencoe Regional Health’s Experience Initiative which is targeted at improving access to care and elevating the patient, resident, and employee experiences. Leaders aim to leave a lasting impact on their organizations.Community involvement evolves as healthcare leaders and employees learn new skills as part of the Experience Initiative.Leadership development fosters a culture of accountability.Measuring...

2 weeks ago

26 minutes

Culture Change RX

Culture Bytes: The Secret Behind Teams That Keep Getting Better

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the essential elements of developing high-performing teams in healthcare. She emphasizes that high performance is a continuous journey rather than a destination. She highlights the importance of distinguishing between behavior, performance, and contributions. Sue outlines leadership practices that foster team growth, the significance of feedback, and the need for leaders to engage in meaningful conversations with t...

3 weeks ago

38 minutes

Culture Change RX

Change Isn’t Resisted—It’s Misunderstood (Natasha Todorovic)

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff and Natasha Todorovic-Cowan explore the multifaceted topic of change management. Natasha shares her journey into the field, emphasizing the importance of understanding human nature and change readiness. They discuss the untapped potential within organizations, the significance of creating structures for employee engagement, and the necessity of customization in change initiatives. The conversation also touches on hard truths...

4 weeks ago

32 minutes

Culture Change RX

Culture Bytes: Isolated Success Won’t Save Your Hospital

Send us a Message In this episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff unpacks a common pattern in healthcare organizations: one leader or department excelling while the rest of the hospital struggles to keep up. These bright spots, while encouraging, are often fragile and siloed. Sue contrasts this episodic excellence with the power of systemic success—when every leader, every team, and every department is aligned and performing at high levels. Episodic excelle...

1 month ago

14 minutes

Culture Change RX

Culture Bytes: When a Housekeeping Team Shifted Culture Through Goals

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about the power of goal-setting. Sue explains how setting and achieving goals not only helps organizations reach targets but also elevates the behavior, performance, and contributions of individuals and teams. By engaging employees in goal-setting, leaders create a pathway to cultural transformation—turning “this is how we do things around here” into “t...

1 month ago

21 minutes

Culture Change RX

Culture Bytes: Culture Change in an Envelope: Thank You Notes

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about one of the simplest yet most effective leadership tactics: writing thank you notes. She emphasizes that appreciation should not be a one-off initiative but a regular, heartfelt practice. Leaders who consistently recognize employees connect their efforts to organizational impact, fostering motivation and loyalty. This short episode serves as both a...

1 month ago

11 minutes

Culture Change RX

Staff-Led Community Outreach That Works (Halle Pardun)

Send us a Message In this Culture Byte episode of Culture Change RX, Sue Tetzlaff engages in conversation with Halle Pardun (full time hospital Marketing Director and part time Capstone Coach) about the importance of community mindedness in community hospitals. They discuss the role of an employee-driven community team, employee volunteerism, intentional marketing strategies, and their Quest for Excellence initiative aimed at improving and growing healthcare services. Halle shares insights on...

1 month ago

33 minutes

Culture Change RX

Culture Bytes: From Standouts to Standards: Service Patients Can Count On

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying, and consistent across all interactions. Drawing parallels with the hospitality industry, particularly the Grand Hotel, she illustrates how high standards can be achieved through organization-wide commitment, employee engagement and l...

2 months ago

30 minutes

Culture Change RX

Beyond Semantics: Mission and Vision as Strategic Force (Michelle Franklin)

Send us a Message In this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the importance of mission, vision, and values in the context of a community hospital. They explore how these elements evolve over time, particularly in response to organizational growth and community needs. Michelle shares insights from her experience as CEO, emphasizing the significance of engaging stak...

2 months ago

30 minutes

Culture Change RX

Culture Bytes: Financial Uncertainty & Company Culture

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the importance of trust in leadership, employee engagement, and the need for transparency and education to navigate financial challenges. Tetzlaff shares strategies for overcoming these challenges, including the implementation of systems like goal cycles and employee-driven teams, to foster a healthie...

2 months ago

13 minutes

Culture Change RX

Under Construction: How One Organization is Reimagining Rural Healthcare (Theresa Sullivan)

Send us a Message Building a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community. In this episode of Culture Change Rx, Sue Tetzlaff interviews Theresa Sullivan, CEO of Samaritan Healthcare in Moses Lake, Washington, about the transformative journey of building a new healthcare system. They discuss the importance of community engagement, strategic planning, a...

2 months ago

32 minutes

Culture Change RX

Culture Bytes: Practical Moves for a Toxic Office Makeover

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the critical aspects of transforming toxic workplace cultures, emphasizing the importance of local leadership, team dynamics, and individual behaviors. She outlines strategies for addressing toxic cultures, including the role of leadership in modeling positive behaviors, the shifting of team dynamics, and the necessity of addressing individual toxic behaviors. The episode culminates in a call to action for front-li...

3 months ago

25 minutes

Culture Change RX

75 Years Strong: How SMH Leads with Culture and Community (Sara Giles)

Send us a Message A positive organizational culture is reflected in employee interactions with the community. In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evolution of community engagement and employee relations within the organization. They discuss the importance of building relationships, the impact of employee contributions, and the strategic alignment of community events with local needs. Sara...

3 months ago

30 minutes

Culture Change RX

Fix the Team at the Top (Courtney Kloehn)

Send us a Message Senior leadership team dysfunction in one or more of five specific areas can undermine the success and speed of leading organization-wide improvement and growth initiatives. In this episode, Sue Tetzlaff and Courtney Kloehn discuss the critical importance of strengthening senior leadership teams within healthcare organizations. They explore the common dysfunctions that can hinder effective leadership and provide actionable tactics for improvement. The conversation emphasizes...

3 months ago

37 minutes

Culture Change RX

Culture Bytes: The Alignment Advantage: Strategy, Systems & People That Work Together

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the critical issue of misalignment within healthcare organizations. She shares insights from her experience founding Capstone Leadership Solutions and outlines a framework for achieving great strategies. The conversation emphasizes the importance of creating alignment through team structures, effective leadership, and achievement systems, while also addressing the barriers to change. Sue encourages healthcare leade...

3 months ago

13 minutes

Culture Change RX

Culture Bytes: Ready to Lead a Safer, Stronger Team?

Send us a Message Leverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability. In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safety in healthcare leadership. She emphasizes the significance of strengthening relationships through rounding, effective questioning, and the need for follow-up to build trust within teams. The conversation highlights practical options for leaders to ...

3 months ago

17 minutes

Culture Change RX

Culture Bytes: The Formula Behind Your Hospital’s Future: Fading or Rocket Fuel?

Send us a Message In this episode, Sue Tetzlaff discusses the challenges and strategies for leadership in healthcare organizations, emphasizing the importance of moving beyond the status quo to foster growth and community impact. She introduces two contrasting formulas for organizational success: the fading formula, which leads to deterioration, and the rocket fuel formula, which focuses on investing in people, service, and quality to drive growth. Tetzlaff shares her experiences and insights...

4 months ago

22 minutes

Culture Change RX

Culture Bytes: Crisis-Proofing Culture Through Trusted Leadership

Send us a Message In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times. She provides real life examples and practical takeaways for leaders related to strengthening trust and teamwork, even in the face of uncertainty and fear. There are two categories of trust-building activities in leadership: our everyd...

4 months ago

19 minutes