In this episode on Operations, Mala Ramakrishan decodes the office of Operations:   1) A COO stands hand in hand with a CEO holding equal responsibilities for the overall achievement of the company's goals 2) Operations is all about execution of the stated strategic vision 3) A COO is responsible for Operations of all kinds, business, IT, program and revenue.  4) A COO needs to have a good understanding of almost all aspects of the business to be able to drive the results for each 5) Usually a COO holds dual responsibilities - Such as of Product or Sales (Sheryl Sandberg in Facebook) 6) AI is compelling and evolving for Operations to make better decisions and to eliminate manual labor. This and a few of her best and not so best moments in her career and ofcourse the rapid fire round! Listen in!