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CSM secrets Of Influential Customer Success leaders
csmsecrets
39 episodes
2 months ago
Insights, tips, trends and tactics to make a great career in Customer success, straight from the CSM executives.
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Business
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Insights, tips, trends and tactics to make a great career in Customer success, straight from the CSM executives.
Show more...
Business
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Leadership Masterclass - Diversity with Eugina Jordan
CSM secrets Of Influential Customer Success leaders
36 minutes 51 seconds
2 years ago
Leadership Masterclass - Diversity with Eugina Jordan
Hello All, In this episode of leadership masterclass, I speak with Eugina Jordan, a champion for diversity and the voice of women in leadership. - In her early days, when she attended the MWC conference, what shocked her was a lack of waiting line in the women's restroom which made her realize there are so few women in tech/leadership roles and also made her write the book "UNLIMITED" - Depending on the size of the organization, it is good to setup an exclusive Diversity office under Chief People officer ; For smaller organizations, make every leader accountable for diversity by setting clear goals. -  There definitely exists a system (a biased one) which does not favor the under represented. The only way to overcome this is through persuasion and grit. - Women need to build their confidence and go after every coveted job and leadership roles - Instead of asking women to "Lean In", why dont we ask men to "Lean out" and sponsor a women for leadership roles? - Women need to understand that building a career takes the support of a village - Network, Community, Family and friends. Lean on them to grow in your career. - Find mentors and sponsors actively instead of waiting for the diversity office to find sponsors for you! This and a lot more in this episode. And do not forget to check out on her book "Unlimited" which is topping the charts in Amazon and is already a best seller!
CSM secrets Of Influential Customer Success leaders
Insights, tips, trends and tactics to make a great career in Customer success, straight from the CSM executives.