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Insights, tips, trends and tactics to make a great career in Customer success, straight from the CSM executives.
CSM secrets Of Influential Customer Success leaders
39 minutes 38 seconds
2 years ago
Dr. Michelle Teaches Strategy
In this episode on Strategy, Dr.Michelle talks about one of the newest and evolving topics at the C-suite, which is Strategy.
Traditionally, strategy has been defined to be something:
a) That helps an organization retain its market share
b) Prevent competition from capturing its market share.
However, strategy is much more. It is culture, it is product, it is product evaluation, competitive analysis and much more. It is an entire framework for growth and goes beyond just revenue.
Listen to this and a lot more in this very informative podcast!
CSM secrets Of Influential Customer Success leaders
Insights, tips, trends and tactics to make a great career in Customer success, straight from the CSM executives.
