Send us a text What if your customer success strategy could directly boost revenue by 30%? In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their Executive Interview Program transformed customer conversations into a revenue-generating engine. Click here to watch the interview on YouTube! ππππππππππ - How to structure CX interviews that uncover upsell opportunities - Why emotional metrics matter as much as NPS - The 3-pillar fram...
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Send us a text What if your customer success strategy could directly boost revenue by 30%? In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their Executive Interview Program transformed customer conversations into a revenue-generating engine. Click here to watch the interview on YouTube! ππππππππππ - How to structure CX interviews that uncover upsell opportunities - Why emotional metrics matter as much as NPS - The 3-pillar fram...
From Metrics to Meaning: How Data Stories Save Accounts
CSM Practice - The Customer Success Podcast
29 minutes
7 months ago
From Metrics to Meaning: How Data Stories Save Accounts
Are your traditional usage metrics failing to prove your productβs value? Creating data stories could save your accounts! In this interview, Robin Leathers shares her groundbreaking approach to leveraging usage data creatively. Learn how her team transformed renewal conversations and saved high-value accounts, even under challenging circumstances. Click here to watch the interview on YouTube! ππππππππππ - How to craft data stories that resonate with executives - Shifting from traditio...
CSM Practice - The Customer Success Podcast
Send us a text What if your customer success strategy could directly boost revenue by 30%? In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their Executive Interview Program transformed customer conversations into a revenue-generating engine. Click here to watch the interview on YouTube! ππππππππππ - How to structure CX interviews that uncover upsell opportunities - Why emotional metrics matter as much as NPS - The 3-pillar fram...
