CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
32 episodes
2 days ago
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
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An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
The Ultimate Guide to Structuring a Customer Success Manager Interview Process
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
13 minutes
3 months ago
The Ultimate Guide to Structuring a Customer Success Manager Interview Process
In this episode, we’re breaking down how to structure your CSM interview process and find the right fit for your team. You’ll learn: ✔ How to define success and the skills your CSM needs ✔ How to design a 4-round interview process for deeper insights ✔ Why practical exercises are key to assessing real-world skills ✔ How to evaluate cultural fit and alignment with your team Whether you’re hiring your first CSM or scaling your team, this episode will help you hire with c...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
