CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
32 episodes
1 day ago
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
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An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
40 minutes
8 months ago
Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS
Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams. Key discussion points include: The essence of leadership: What it truly means to lead and move organizations forward.The role of culture in driving success: How to shift from reactive support to pro...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
