CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
32 episodes
2 days ago
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
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An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
Getting Hired in a Tough Market: A Playbook for CS Leaders
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
16 minutes
1 month ago
Getting Hired in a Tough Market: A Playbook for CS Leaders
In this episode, we’re breaking down how to position yourself for your next CS leadership role especially in today’s competitive market. You’ll learn: ✔ How to clarify your unique leadership identity and value ✔ The positioning mistakes most CS leaders make (and how to fix them) ✔ What hiring managers are really looking for beyond the job description ✔ Why visibility, brand, and strategic storytelling make all the difference Whether you’ve been job searching for months or are just starting t...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
