CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
32 episodes
2 days ago
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
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An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
Doing More with Less: Leading Customer Success Teams Through Constraints
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
26 minutes
6 months ago
Doing More with Less: Leading Customer Success Teams Through Constraints
This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team. We always hear “do more with less” but no one really explains how to do that in a way that actually works. So in this episode, we’re diving into what that really looks like in practice. You’ll learn: Where to focus when you can’t do it allHow to scale impact without scaling headco...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
