Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & COO Jamie Bertasi.
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Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & COO Jamie Bertasi.
The power of being proactive with Brent Cogswell, Head of Customer Success at Schneider Electric
CS No BS
45 minutes 23 seconds
3 years ago
The power of being proactive with Brent Cogswell, Head of Customer Success at Schneider Electric
In this episode of CS No BS, Brent Cogswell, Head of Customer Success at Schneider Electric, discusses the difference between customer success and customer support, and shares how to harness data for a more proactive approach to avoid problems and enhance outcomes. Brent also highlights the benefits of “failing fast” and making the most of it.
CS No BS
Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & COO Jamie Bertasi.
