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CRM Rocks is a podcast that focuses on Dynamics CRM and discussions about what you could do within the scope of customer relationships.
Episode 150: Markus Erlandsson and Malin Martnes chatted with Tricia Sinclair from Avanade about Service. Tricia starts by explaining that service is more than just support, and we discuss how Microsoft has transitioned from Omnichannel to Contact Centre. AI that helps, how voice is back and more. Bio I am a results-oriented human who loves … Continue reading Service with Tricia Sinclair
CRM Rocks
CRM Rocks is a podcast that focuses on Dynamics CRM and discussions about what you could do within the scope of customer relationships.
